Refunds and Returns Policy for The Study Gateway

Thank you for choosing The Study Gateway. We strive to provide high-quality theory courses to meet your educational needs. Our Refunds and Returns Policy outlines the terms and conditions under which refunds and returns are accepted.

1. Eligibility for Refunds:

a. Digital Products: – Refunds are applicable to digital products (theory courses) within a 7-day period from the date of purchase. – To be eligible for a refund, no students must have been enrolled in the course during this 7-day period.

b. Physical Products: – Physical products, if any, are eligible for a refund if they are returned unopened, undamaged, and in their original packaging within 14 days of receipt.

2. How to Request a Refund:

a. Digital Products: – To request a refund for a digital product, please contact our customer support team within the specified 7-day period. – Refund requests must include the order number, the name of the course, and the reason for the refund.

b. Physical Products: – To request a refund for a physical product, please contact our customer support team within 14 days of receiving the product. – Refund requests must include the order number, the name of the product, and the reason for the refund.

3. Refund Process:

a. Digital Products: – Once your refund request is received and approved, the refund will be processed, and a credit will be automatically applied to your original method of payment.

b. Physical Products: – Upon approval of your refund request for physical products, instructions for the return process will be provided. – Once we receive the returned product and verify its condition, a refund will be processed, and a credit will be applied to your original method of payment.

4. Exclusions from Refunds:

a. Copyright Infringement: – Refunds will not be provided in cases where copyright infringement is suspected. We take copyright seriously, and any suspected violation of copyright will be thoroughly investigated.

5. Returns of Physical Products:

a. Return Shipping: – Customers are responsible for return shipping costs for physical products unless the return is a result of our error.

b. Condition of Returns: – Physical products must be returned unopened, undamaged, and in their original packaging to be eligible for a refund.

6. Contact Us:

a. Customer Support: – If you have any questions about our Refunds and Returns Policy, or if you would like to initiate a refund or return, please contact our customer support team.

This Refunds and Returns Policy was last updated on 17/12/2023